At EAI Tennis Academy, we strive to provide the best possible experience for our students and their families. To ensure that we can effectively manage our training programs and resources, we have established the following cancellation policy:
1. **Notice Requirement:** All cancellations must be submitted in writing at least 30 days prior to the start of the next billing cycle or training session. This notice allows us to adjust our schedules and accommodate other players.
2. **Method of Cancellation:** Cancellations can be submitted via email or through our official website contact form. Please include your name, contact information, and the specific program or session you wish to cancel.
3. **Refund Policy:** If a cancellation is made with the required 30-day notice, any fees paid for future sessions will be eligible for a refund. If notice is not provided within the 30-day window, the full fees for the upcoming session will be forfeited.
4. **Exceptions:** Exceptions to this policy may be considered in cases of medical emergencies or unforeseen circumstances, provided that appropriate documentation is submitted for review.
5. **Confirmation of Cancellation:** Upon receiving your cancellation request, we will send a confirmation email to acknowledge the cancellation and any applicable refunds.
We appreciate your understanding and cooperation in adhering to this cancellation policy. Our goal is to maintain a fair and organized environment for all participants while ensuring that we can continue to deliver high-quality tennis training. Thank you for being a part of EAI Tennis Academy!